Shipping & Returns
Shipping is $7.99 to anywhere in the US. For orders over $85 shipping is free.
Once your order is placed you will receive a confirmation email. Processing begins the next day for all orders. Orders placed Friday to Sunday will be shipped out on the following Monday.
You will usually receive your goods within 7-10 business days after your date of purchase. If your shipping is delayed please contact us at firstname.lastname@example.org and we will help locate your package.
We ship internationally with calculated UPS rates.
Customers must ship their items back to us in order to process their return. The Bra Lab does not offer free return shipping labels. If you are international please mail your items back to us using the address below as we do not provide free international returns. Please write your order number in the inside of the box.
You can return your unworn items in original packaging, with all tags on them, for a full refund up to 30 days from the date you received the items. Unfortunately we cannot refund your original shipping fee (if you paid one). We credit all refunds back to the original credit card used for the purchase.
Certain items such as Underwear and Sale items cannot be returned but may be exchanged for alternative sizes. The Bra Lab reserves the right to refuse the return/exchange of any merchandise that does not meet the above requirements.
Please send your returns back to us & write your order number in the inside of the box at:
The Bra Lab
4776 Radio Road Unit 209, Naples, FL 34104
For US orders items can be exchanged for alternate styles or sizes. Please email us at email@example.com to get a label. We do not offer free exchanges for international orders.
Some heavily discounted sale items will not be able to be exchanged, however this will be made clear on the product page when purchasing the product.
Third party sales
If you are purchasing a The Bra Lab product from a website other than our online store (Thebralab.com) please review and adhere to that company’s returns policy. The Bra Lab cannot process a return or exchange for a Bra Lab product purchased on another online store.
To reduce our environmental impact, all receipts are electronic and will be emailed to you. Please keep a copy of your email receipt. For any questions about shipping, exchanges or returns, please contact us at firstname.lastname@example.org